The following information explains what taxes and fees apply when you purchase your tickets, hotel reservation and other travel arrangements with us. We hope that you find this explanation helpful. For ticket orders and travel reservations, the term "taxes" means that we collect an amount from you equal to the amount that we expect our travel suppliers to bill us in order to pay any applicable taxes, governmental fees and any other charges remitted to the government. So when you see “taxes” on the website, this means a “tax recovery charge”, as defined by the following; In order to provide one of the most comprehensive listings of offers with the most competitive prices, our “pre-paid” model consists of securing the travel products as inventory from our travel suppliers and then providing this wide array of travel products to you, our customers. We charge your credit card the full amount of the transaction at the time of the reservation, including any taxes and fees. When we are billed for the inventory from our travel suppliers, we are billed with the applicable taxes, governmental fees and any other charges remitted to the government. Therefore, what we are collecting from you is a "tax recovery charge" that is equal to the amount we expect our travel suppliers to bill us so they can pay those taxes, governmental fees and other charges to the government. What does all this mean to you? Just keep in mind that when you see the words "taxes" on our site, it may mean "tax recovery charge” and the percentage will vary based on multiple variables including different local city, state, county, resort and other governmental tax amounts.Another example: When we purchase tickets and other travel from our suppliers, often times we have to pay tax on the purchase and the tax is charged to you, the ultimate consumer. Therefore, what we're collecting from you is a tax recovery charge that is equal to the amount we expect our travel suppliers to charge us. For example, when you go to the Walt Disney World website, the ticket prices are listed prior to charging the estimated 6.4% to 6.65% tax (percentage ranges based on different counties of the 4 theme parks in Orlando) that will be added to all ticket transactions. When you purchase a hotel reservation in the same area (where Walt Disney World is located), the combined taxes for hotel reservations will range between 10% and 14%. In Las Vegas and other cities in Nevada, the taxes and governmental fees for hotel reservations range and vary around 9% and higher. In most cases, this will be billed separately from room rates with resort fees and other applicable taxes and fees as a separate line item. When we present the breakdown to our customers, we make our best efforts to list the items separately for you in a similar manner.
Tickets and Travel
Unless otherwise noted, prices shown for travel packages are in USD for one adult, and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights' stay. For Ticket orders, the information and all terms and conditions regarding the ticket products will be listed on our website for you to review prior to purchase. In most instances, ticket orders are non-refundable and non-transferable. We are able to offer the most competitive pricing and product selection by eliminating excessive service fees and relying on our database to connect directly to most of our suppliers. This prohibits us from being able to offer refunds and/or cancellations. Amounts displayed in the "taxes and Fees" line for ticket transactions consist of the amount that we expect the relevant attraction/event/travel supplier to bill us for any applicable taxes, governmental fees and other charges, as outlined above plus an additional processing service fee that we retain as described below.
In order to provide you with the best offers available, we provide and market hotel rooms on the site on a prepaid model, where we collect the full amount from you up front and handle the payments to the hotel. Amounts displayed in the "taxes and Fees" line for these hotel transactions consist of the amount that we expect the relevant hotel to bill us for any applicable taxes, governmental fees and other charges, as outlined above plus an additional processing service fee that we retain as described below.
Information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to check-out. Also, remember that you may incur other charges while traveling that are not payable to us and are not included in the quoted price, such as hotel extra-person or extra-bed charges, resort fees, gratuities, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals. We impose certain service fees as outlined below.
Delivery & Service Fees
Most Las Vegas Show Tickets and Tours will include confirmations sent via email. Some attraction ticket transactions require the delivery form of shipping. All packages that are required to be shipped and over $125 are required to be shipped by UPS to ensure delivery. The shipping fees are standard fees that are delegated to us by our suppliers. Certain service fees are charged for processing your ticket orders and travel reservations through our system. These are often bundled into the Taxes and Fees section in order to maintain the opaque nature of the "prepaid" rate, as required by our contracts with our suppliers. This means that because in many cases we offer exclusive promotions or special discounts, our suppliers do not want their product to be discounted without noting the taxes and fees separately.
Miscellaneous Other Fees
Some ticket transactions may be available for electronic ticket delivery and various payment options may be available based on supplier availability. Various service fees and/or restrictions may be applicable. This information will be displayed prior to all purchases and additional delivery options are for your convenience.
Fees for Changes/Cancellations/RefundsChanges, cancellations and refunds, if permitted for the transaction, may carry a fee of 10% that may vary by product, carrier and specific rules.
The total price of your transaction - for ticket orders, hotel reservations and vacation packages, that will include all amounts payable to us, will always be displayed before you make your purchase.