The following information explains what taxes and fees apply when you purchase your tickets and other travel arrangements with us. We hope that you find this explanation helpful. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5% which is remitted to the state of Florida if required, since our operations and charging facility is located in Orlando, Florida. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we purchase tickets and other travel from our suppliers, often times we have to pay sales tax on the purchase and the sales tax is charged to you, the ultimate consumer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us.
Tickets and Travel
Unless otherwise noted, prices shown for travel packages are in USD for one adult, and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of flight, hotels or other items, and may require a minimum nights' stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5% which is remitted to the state of Florida if required. For hotel reservations, taxes and fees will range based on state and county taxes.
In order to provide you with the best offers available, we provide and market hotel rooms on the site on a "prepaid" model, where we collect the full amount from you up front and handle the payments to the hotel. Amounts displayed in the "Taxes and Fees" line for these hotel transactions consist of the amount that we expect the relevant hotel to bill us for any applicable taxes, governmental fees and other charges, as outliend above plus an additional processing service fee that we retain described below. Resort fees are subject to change, and may not be reflected in the local fess and taxes.
Information regarding taxes, governmental fees and other charges on any travel-related transactions not discussed above will be calculated and displayed to you prior to check-out. Also, remember that you may incur other charges while traveling that are not payable to us and are not included in the quoted price, such as hotel extra-person or extra-bed charges, resort fees, gratuities, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals. Resort fees are subject to change, and may or may not be reflected in the local taxes and fees.
We impose certain service fees as outlined below.
Most attraction ticket transactions require the delivery form of shipping. All packages over $125 are required to be shipped by UPS to ensure delivery. The shipping fees are standard fees that are delegated to us by our suppliers.
Miscellaneous Other Fees
Some ticket transactions may be available for electronic ticket delivery and various payment options may be available based on supplier availability. Various service fees and/or restrictions may be applicable. This information will be displayed prior to all purchases and additional delivery options are for your convenience.
Fees for Changes/Cancellations/Refunds
Changes, cancellations and refunds, if permitted for the transaction, may carry a fee of 10% of your total order price for ticket orders or the amount of one night’s room, taxes and fees for hotel reservations. Please note that these fees may vary by product, carrier and specific rules and may not be applicable. For orders and reservations with show tickets that are for a specific time and date, there are no refunds, cancellations or changes after an order has been placed under any circumstances.
The total price of your transaction - for ticket orders, hotel reservations, and vacation packages, that will include all amounts payable to us, will be displayed before you make your purchase.