Q: How do I book an order?
A: Online at BestOfVegas.com - Place your order on our website. Please keep in mind that many of the event offers and other specials are based on limited availability, so always try planning to book your order as far in advance as possible. Prices are subject to availability and offers are subject to change at any time. If you require additional assistance booking your order, or have questions, please contact a BestOfVegas.com Customer Service Representative at 1-800-947-1081.
Q: Who can I contact to help me with an existing order?
A: Phone – Our Customer Care Representatives are here to assist you with all your entertainment and travel needs. They are available 365 days a year from 8:30am EST – 2:00am EST. Please call 1-800-947-1081, International 1-702-425-7513.
A: Email – Our BestOfVegas.com Customer Care Representatives are available to answer any questions you may have and will respond to your inquiry as soon as possible. Please contact them by clicking here.
Q: Will I receive actual tickets or vouchers?
A: Please follow the detailed instructions located on your confirmation email, which clearly outlines how to retrieve your tickets or vouchers. For event tickets, we either send the event tickets to you or we generate a box office confirmation that allows you to pick up the tickets at the event’s Box Office.
Q: When will I receive my tickets?
A: You will receive your tickets based upon the product specific delivery method as outlined during checkout and on your confirmation email after your purchase is complete. Only the name listed on the reservation can pick up the tickets at the Box Office, unless otherwise noted. A photo ID is required for all Box Office Will Call pick up. The redeemable voucher must be printed, venues do not accept tickets on a mobile device.
Q: What are my payment options?
A: We accept all major credit cards including Visa, MasterCard, Discover and American Express. We do not accept Travelers Cheques or Personal Checks.
Q: Will I get a refund?
A: There are no refunds or exchanges for our products.
Q: What are "taxes and fees?"
A: For ticket orders, the term "Taxes and Fees" means that we collect sales tax of 6.5%, which is remitted to the state of Florida or other applicable state if required. Also, when we list an amount as "taxes & fees" on the site, that sometimes means a tax recoupment charge. When we contract with our supplier partners, often times we are subject to sales tax and the sales tax is passed on to you our customer. Therefore, what we're collecting from you is a tax recoupment charge that is equal to the amount we expect our travel suppliers to charge us. Unless otherwise noted, prices shown for travel packages are in USD for one adult and if the travel package includes a hotel, based upon double occupancy. Prices are subject to change based upon your choice of travel dates, number of travelers, departure city, and your choice of hotels or other items, and may require a minimum stay. Amounts listed in the "Taxes and Fees" line consist of the amount that we expect the relevant suppliers to bill us for any applicable taxes, governmental fees and other charges, as described below. For ticket orders, the term "Taxes and Fees" means that we collect sales tax of a minimum amount of 6.5%, which is remitted to an applicable state if required.